Frequently Asked Questions

1 My chocolate or exists only on the internet or there is also a physical store where you can see the products live?

Online Store My chocolate is currently the only online store that seeks to provide its customers with a simple "buy lean-back" and right-to-door delivery at home. Physical store currently does not exist yet, but we have already drawn the first sketches for her :)

2 Until what time can I order chocolate online store

Our shop is open 24 hours a day, which means that you file can order anytime and anywhere when you have a few minutes of your time.

3 How to buy products?

process of chocolate purchase through our online store is quite simple. Products that you like and would like to buy with a single click on the button "Add to cart" add to cart. Once you have selected all the products you access your shopping cart and click "Checkout". The four steps then review your order, edit, delivery, choose payment method, confirm and complete your purchase!

4 How can I pay for my order?

We offer the option of paying Cash on delivery, Cash in Advance, with PayPal as well as with other credit cards.

5 How can I get an invoice on your company?

information about the company (name, address, tax identification number, ...), write in comment when ordering. We will invoice issued to the company and you send the original along with the products ordered. If you also need a quote please let us know via e-mail: info@mojacokolada.siand we will send you as soon as possible.

6 I do not know what kind of gift you choose for your neighbor! Could you advise me?

Because we know that every time faced with problems of what to buy your friend, mother, boyfriend, grandfather, and generally all nearby, we can also help in deciding me! Your desires and what you can write us a clue written in the e-mail address: info@mojacokolada.si, or call us at telephone number 070 222 555 and we will be happy to advise you!


Shipping

1 If I place my order today, when I receive a package of chocolate?

Delivery time depends on your order. As far as your contract was awarded to 14 hours and contains products that we have in stock, you can expect the package the next working day! Nevertheless, unfortunately, the majority of chocolate item is not in stock, because we take care of that chocolate is always fresh and the most delicious. Average delivery time is 2-5 working days also.

2 Can the delivery of the shipment also get to work on a friend's home or any other address than your own?

Of course, this is also possible. The buying process (second step), you may choose the option of delivery to a different address.

3 What are the shipping costs?

Shipping costs depend on the amount of your order.

Shipping costs are calculated as follows:
0 to 49.99 € = € 3.9
over 50 EUR = free shipping

4 Who ordered the delivery of chocolate?

Chocolate shipments deliver the Post of Slovenia and packet forwarder City Express.

5 Do I have to pay on delivery also commission the Post of Slovenia

Post of Slovenia you will be charged a fee of EUR 1.05 only in so far as the purchase of select Cash on Delivery. These are namely the cost charged by the post office due to transaction costs money.

6 What if I'm on-time delivery will not be home?

If you realize that at the time of delivery will not be at home and would like to see next time when you're at home you can in the comments when ordering sporočiš that I would deliver only in the morning (until 10 am) or only in the afternoon (after 16 hours).

7 Or you can send items as a gift?

course! All chocolate products in the online store My chocolates are neatly packaged and gift and are therefore suitable for immediate delivery. The gift can also attach our chocolate birthday card on which you can write any text or a note to the donee. Your order addressed to another person, in the purchase process to select a different delivery address.

8 More than five days ago I ordered chocolate, but not yet received. How so?

If our delivery time (2-5 working days) does not receive the package at home as soon as possible call us on 070 222 555 and we will check where your shipment!


Refunds & Returns

1 What if I ordered chocolate products will not fit, can I return? What is the procedure for refund of the purchase price and product?

If you ordered products do not meet or're not satisfied with the products we gotta its decision to return the products within the time limit of 14 days from the receipt of the product, and in writing via e-mail: info@mojacokolada.si. Then us a copy of the invoice and the products unused and undamaged return within 30 days of the sent message, and we called within 30 days of the receipt of messages we get back the money paid.

2 I ordered chocolate, have received at home, but did not come into this state as I was promised. Is it possible to refund or exchange for a new chocolate

Despite our best efforts to make your chocolate'll equipment and packaged for shipment, it sometimes happens that there is some chocolate item to you damaged. But do not worry, even in this case you guaranteed a new and flawless product. If you notice damage us your complaint as soon as possible notify the e-mail address info@mojacokolada.si, aside from being accompanied by a photograph of a damaged product, you will be complaint as soon as possible taken into account. Damaged item then come back to us, and we will certainly do our best to the new chocolate product with you in the quickest time possible!

3 Who bears the cost of sending the damaged item and a new replacement

cost of returning the damaged item shall be borne by the purchaser. The cost of sending the new item being borne by me.

4 At what address I return the damaged item

damaged item back to the address below:
Web marketing, Andraz Gavez sp

Kunaver 9 1000 Ljubljana


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