Terms and Conditions online shop MojaČokolada.si (My Chocolate) have been prepared in accordance with the consumer Protection Act (ZVPot) , based on the recommendations Chamber of Commerceinternational codes for e-commerce.
online store My Chocolate (hereinafter referred to as "store") is operated by the company My Chocolate Ltd., a provider of e-commerce services (hereinafter referred to as "Provider"). Upon registration system in My Chocolate, the visitor obtains the user name that is identical to its e-mail and password. Username and password unambiguously define and connect the data input. By registering, the visitor becomes a user and acquire the right to purchase.
Terms and conditions of the online store My Chocolate, user rights and business relationship between the provider and the customer.
(summary of the legislation)
Service is committed to always provide the customer the following information:
Due to the nature of online business to offer my Chocolate updated and changing often and rapidly.
Provider provides the following methods of payment:
Provider shall issue an invoice to the buyer permanent and / or electronic media , with a breakdown of costs and instructions on how to withdraw from the purchase and return the product, if necessary and possible.
purchase agreement (contract) is electronically stored on the provider's server and made available to the customer at any time in his user profile (My Account).
Pricefor all members MojaČokolada.si. Čokoholikov become a member of the club by registering in the online store MojaČokolada.si and the registration of the web portal Čokolade.si. Prices are valid at the time of contract award and have a predetermined force. All prices include VAT, unless explicitly stated otherwise.* Provider
the goods or services delivered within the agreed time. We reserve the right to choose any delivery service, if you will, the contract can be completed more efficiently and in accordance with the price / cost of delivery, as stated in the order.
SETTLEMENT MojaČokolada.si (in the case of the selection of City Express):
SETTLEMENT MojaČokolada.si (in the case of the selection of Post of Slovenia):
SETTLEMENT Post of Slovenia on delivery:
Cash on Delivery
Buy up to 96 € ....... € 1.05
purchase over € 96 ..... 1% of the value
"On-line" payment(PayPal, wire transfer to the bank account or a quote): ....... € 0.00
Prices are valid in the case of payment of the above methods of payment, under the above conditions.
Despite enormous efforts to ensure that the most up to date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price change between the article order processing, customer service will allow assignment of the purchase, but will also offer customer service solution that will go to the mutual satisfaction.
purchase agreement between the supplier and the buyer is concluded at the moment the bidder confirms the order (the customer receives an e-mail about the status). From that moment, all prices and other terms are fixed and apply to the provider, as the buyer.
1 Contract in the queue. After the award of the contract, the customer receives a notification via e-mail that the order has been accepted for processing. The buyer at the provider's website all available data on the status and content of the contract.
2 The contract is confirmed. Order it in further processing when the contract provider checks the availability of the ordered products and order confirm or reject a reason. Provider to verify the information or provide call the customer on his contact telephone number. In approving the contract provider shall inform the customer by e-mail of the estimated delivery time. Contract to purchase the ordered items between the buyer and the supplier is at this stage definitively concluded.
3 Goods shipped.Provider within the agreed time the goods preparation, dispatch and by e-mail informs the buyer. Provider in that e-mail also inform the buyer about the policy of returning the goods where to turn in case of delay in delivery and where to turn in case of complaints.
buyer who purchases products online MY CHOCOLATE ( www.mojacokolada.si ), you can in the event that the products ordered is not satisfied or wants of the contract (purchase) for any reason resign within 14 days from the receipt of the product communicated (in writing or via e-mail: firstname.lastname@example.org ) company to withdraw from the contract without having to be stated reason for its decision. It must then, within 30 days the message in the same amount of goods and undamaged sent to the company (address: My Chocolate doo., Kunaver 9, 1000 Ljubljana ). Also, if within 14 days of receipt of goods returned goods shall be deemed message of withdrawal. The purchaser within 30 days from the receipt of messages back all payments made without the buyer's request.
costs incurred when returning the goods shall be borne by the purchaser. Returned products must be unused, undamaged and in original packaging. Recovery of the buyer is mandatory to attach a copy of the invoice.
provider uses the appropriate technological and organizational means to protect the transmission and storage of personal data and payment. Online store MojaČokolada.si uses the following cookies for the purposes of improving the user experience:
coded identification number of the user
Help us to trace through several pages what you have in your shopping cart, without the cookie to you on each side of the followings products it shook the basket
establish a user session and the operation cookies
statistics Google Analytics - anonymous statistics logging
remember if you closed the pop-up window at the bottom of the bonus round, you do not mind for the further browsing
remember if you closed the pop-up window with a warning for the cookies you do not mind for the further browsing
Service is committed to sustainable protection of personal user data. The provider will use the personal data solely for the fulfillment of the contract (the sending of information material, offers, invoices) and other necessary communication.
User data will in no case be handed over to unauthorized persons. For the protection of personal data is liable to the user in a way that ensures the security of your user name and password.
provider will contacted through the means of distance communication only if the user does not explicitly oppose.
Bulletin e-mails will contain the following elements:
Reviews and user comments and product reviews, written by customers, the functionality of shops, which are intended user community. Provider allows the opinion written by any registered user of trade before final publication by the tenderer review. Provider will not be published opinions or contributions which are in any way offensive, obscene or if the provider does not provide benefits to other users and visitors.
Provider shall use its best efforts to ensure currency and accuracy of the information published on its pages. Nevertheless, the characteristics of products, delivery or price change so rapidly that the provider fails to correct the data on web pages. In such a case, the buyer will be informed of changes and to cancel the order or change the article.
Although the provider tries to provide accurate pictures of products, all photographs taken as symbolic. Photos do not guarantee the product's properties.
Provider respects the existing consumer protection legislation. Provider after all reasonable efforts to comply with their duty to establish an effective system for dealing with complaints and determined person, which, in case of problems, the buyer can connect the phone or by email.
Provider will, within five working days of certification that it has received the complaint, inform the customer of how long it will be dealt with and kept informed of the proceedings.
provider is aware that a key feature of consumer dispute, at least as far as solving the case, its asymmetry between the economic value of the claim and the costs incurred in resolving the dispute. It is also a major obstacle to consumer to initiate proceedings before the court. Therefore, providers should use their best endeavors to resolve any disputes amicably.
Andraz Gavez, Director